Select the checkbox next to the locked device from the online list.

Once Hikvision support verifies your request, they will email you back a new .

Connect your computer to the or switch as the locked Hikvision device.

The technician selects the device, clicks "Forgot Password," and chooses to

During initial device activation, register a password recovery email address. This gives you an additional method to reset the password without going through the XML export process (via email verification).