Grim Soul Save Data -

(found at the bottom of the Settings menu). If anything goes wrong, support will need this to find your data. 3. Transferring Progress to a New Device

Prepare to provide your original (a string of numbers and letters found at the bottom of the loading screen or settings menu). grim soul save data

His save data had been corrupted. Or had it been reset ? (found at the bottom of the Settings menu)